Chrome Hearts Canada FAQ

Yes. Every price on the site is quoted in Canadian dollars, and any duties owing are shown at checkout before you pay rather than demanded at your door later.

Add three qualifying items to your cart and the lowest-priced of the three is applied free at checkout. The offer runs across the store while stock lasts.

Contact us as quickly as possible. Orders are processed within one to three business days, and once a parcel has been packed and dispatched it cannot be changed.

No, you can check out as a guest. Creating an account does make tracking and returns easier, since your order history and tracking links sit in one place.

Yes. Card details are handled by trusted payment processors and are never stored on our own systems.

Processing takes one to three business days and Canada-wide delivery a further seven to fifteen, so eight to eighteen business days in total.

Yes, Canada-wide. Remote and northern postal codes can take longer than the standard estimate, and occasionally sit outside it entirely.

As soon as your parcel is dispatched. The tracking number appears in your account and is emailed to you, and can take up to twenty-four hours to activate with the carrier.

If it is more than five business days past the top of the estimated range, contact us with your order number and we will open an enquiry with the carrier.

No. Anything owing is calculated and shown at checkout, so there is nothing to settle when the parcel arrives.

Relaxed by design across the range. Take your usual size for the intended streetwear drape, size up once for a clearly oversized look, or size down for a closer fit.

Yes, particularly on outerwear. If a hoodie is going under one of the jackets, size the jacket up once so the shoulders and armholes are not restricted.

Measure the internal diameter of a ring you already wear and match it to a standard chart. Go half a size up on wide or heavy bands, which sit tighter than slim ones.

Not your trouser size. Measure an existing belt from the buckle prong to the hole you use, or add roughly five centimetres to your trouser waist.

Each product page lists the sizes currently in stock, and each category page carries fit guidance specific to that type of item.

Hoodies sit between three hundred and eighty and four hundred and fifty GSM, and crewneck sweatshirts between three hundred and fifty and four hundred and twenty.

Yes. Rings, bracelets, necklaces and the wider jewelry range are cast in solid sterling silver with oxidised detailing, not plated over base metal.

Both appear across the range, screen printed or embroidered rather than heat pressed, which is why the edges do not lift after washing.

All sterling silver darkens over time. A soft polishing cloth restores the shine, and storing pieces dry and away from perfume slows it down considerably.

Wash inside out on cold, skip fabric softener, and dry on low or hang dry. High dryer heat and ironing over a graphic are what cause cracking.

Thirty days from delivery, on unused items in original condition with tags attached and original packaging included.

The customer, unless the item is faulty, damaged or incorrect, in which case we cover it and arrange a replacement or refund.

We confirm approval by email after inspecting the return, then your bank typically takes a further five to ten business days to post the funds.

We replace defective or damaged items directly. For a different size, returning for a refund and reordering is usually faster than waiting on an exchange.

Final sale items, opened hosiery, worn footwear without its box, and anything altered after delivery such as a belt with an extra hole punched.