These terms govern your use of the Chrome Hearts Canada website and any order you place through it. By browsing the site or completing a purchase, you accept the terms set out below. We update this page when our practices change, and the version live at the time you order is the one that applies to that order.
Using This Website
You may browse, shop and use the site for lawful personal purposes. You may not attempt to interfere with the site’s operation, gain unauthorised access to any part of it, scrape content in bulk, or use it in any way that breaches Canadian law. We reserve the right to refuse service, close accounts or cancel orders where we reasonably believe these terms have been breached.
Products, Pricing and Availability
All prices are listed in Canadian dollars. We take care to describe and photograph every item accurately, but colours can vary slightly between screens, and measurements quoted are approximate and given as a guide rather than a guarantee.
Stock is limited and availability is not guaranteed until an order is confirmed. If an item becomes unavailable after you order it, we will contact you and offer either a replacement or a full refund. We also reserve the right to correct pricing errors, and where a price has been listed incorrectly we will contact you before processing the order rather than charging the corrected amount without notice.
Orders and Payment
Placing an order is an offer to buy, which we accept when the order is confirmed and payment is taken. Payment is processed by trusted third-party payment providers, and card details are never stored on our systems. Any duties or import charges applicable to your order are calculated and displayed at checkout.
We may cancel an order where payment fails verification, where the delivery address appears invalid, or where we suspect fraudulent activity. In those cases any funds taken are refunded in full.
Shipping and Delivery
Orders are processed within one to three business days and delivered Canada-wide, typically within a further seven to fifteen business days. Delivery estimates are estimates, not guarantees, and can be affected by carrier delays, weather and peak periods. Full details are set out on our shipping policy page.
Returns and Refunds
Returns are accepted within thirty days of delivery on unused items in original condition. Certain categories carry additional conditions on hygiene and resale grounds. The full policy, including how to start a return and how refunds are issued, is set out on our refund and returns page and forms part of these terms.
Intellectual Property
All content on this site, including text, photography, layout and design, is the property of Chrome Hearts Canada or is used with permission, and is protected under Canadian copyright law. You may not copy, republish or redistribute site content for commercial purposes without written permission. Product names and marks referenced on this site remain the property of their respective owners.
Limitation of Liability
We provide the site and its content on an as-is basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from use of the site. Nothing in these terms limits or excludes any rights you have under applicable Canadian consumer protection legislation, which continue to apply regardless of anything stated here.
Privacy
Personal information collected through the site is handled in accordance with our privacy policy and applicable Canadian privacy legislation. We collect only what is needed to process and deliver your order and to provide support, and we do not sell personal information to third parties.
Governing Law
These terms are governed by the laws of Canada and the province in which we operate. Any dispute arising from them will be dealt with under Canadian jurisdiction.
Changes to These Terms
We may amend these terms from time to time. Changes take effect when published on this page, and it is worth reviewing them before placing a significant order. Continuing to use the site after a change constitutes acceptance of the revised terms.
Contact
If any part of these terms is unclear, ask us before ordering rather than after.
📧 Email: support@chromeheartshope.ca
📞 Phone: +1 646 561 4718
📍 Location: Canada
The full catalogue is available on Chrome Hearts Canada.
Frequently Asked Questions
Which law applies to my order?
Canadian law applies, along with the consumer protection legislation of the province you order from, which continues to apply regardless of anything in these terms.
Are prices guaranteed once I order?
Yes, once your order is confirmed and payment is taken. If a price was listed in error we will contact you before processing rather than charging a different amount.
What happens if an item is out of stock after I order?
We contact you and offer either a replacement item or a full refund. You are never charged for something we cannot supply.
Do you store my card details?
No. Payment is handled by trusted third-party processors, and card details are never stored on our systems.
Can I use your product photos on my own site?
No. Site content including photography and text is protected under Canadian copyright law and may not be republished for commercial purposes without written permission.
How will I know if these terms change?
Changes take effect when published on this page. It is worth reviewing them before placing a significant order.