Shipping Policy

This page sets out exactly how orders from Chrome Hearts Canada are processed and delivered. We would rather over-explain here than have anyone guessing where a parcel is. If anything below does not answer your question, contact us and we will give you a straight answer.

Order Processing

All orders are processed within one to three business days of confirmation. During that window each item is checked, packed and prepared for dispatch. Nothing leaves without being looked at first, which is the main reason our rate of wrong or damaged items arriving is as low as it is.

Orders placed on a weekend or a Canadian public holiday begin processing on the next business day. You will receive a confirmation email when the order is placed and a second message with tracking once it ships.

Delivery Times Across Canada

Standard shipping across Canada typically takes seven to fifteen business days from dispatch. Delivery to major centres in Ontario, Quebec, British Columbia and Alberta generally sits at the shorter end of that range. Addresses in the Prairies, Atlantic Canada and the territories can take longer, and remote postal codes occasionally sit outside the range entirely.

The total time from placing an order to receiving it is therefore usually between eight and eighteen business days once processing is included. Business days exclude weekends and statutory holidays.

Shipping Costs and Duties

Shipping charges, where they apply, are calculated and shown at checkout before you confirm payment. Any duties or import charges owing are also made clear at checkout rather than arriving as a separate demand at your door. All prices on the site are quoted in Canadian dollars.

Order Tracking

A tracking number is issued as soon as your parcel is dispatched. It appears in your account and is also sent to the email address used at checkout. Tracking information can take up to twenty-four hours to become active with the carrier after the number is issued, so if the link shows nothing on the first day, that is normal.

Delays and Undelivered Parcels

Carrier delays, severe weather and peak periods around Black Friday and Christmas can push delivery beyond the usual window. If your parcel is more than five business days past the top of the estimated range, contact us with your order number and we will open an enquiry with the carrier.

Parcels returned to us because of an incorrect or incomplete address can be reshipped, though a second shipping charge may apply. Please double-check your address, including unit and buzzer numbers, before confirming an order.

Damaged or Incorrect Items

If an item arrives damaged or is not what you ordered, contact us within seven days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a refund. This is separate from and in addition to your thirty-day return rights, which are set out on our refund and returns page.

Questions About Your Order

📧 Email: support@chromeheartshope.ca
📞 Phone: +1 646 561 4718
📍 Location: Canada

You can also check your order status directly from your account, or browse the rest of the range on Chrome Hearts Canada while you wait.

Frequently Asked Questions